Returns and Refund Policy

Thank you for shopping with DigtalCart.online! We want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below.

1. General Return Policy

• You may return most items within 7 days of delivery for a refund or exchange.
• All returned items must be in their original condition, unused, and in the original packaging with all tags attached.

2. Non-Returnable Items

The following items are non-returnable for health and safety reasons:

• Health and Beauty: Opened or used cosmetics, skincare products, and personal care items.
• Grocery and Pet Foods: Perishable items, opened food packages, and any items past their expiration date.
• Mother and Baby: Used baby products, diapers, and opened baby food.

3. Return Process

To initiate a return:

1. Contact Us: Reach out to our customer service team at +923045277199] within 2 Days of receiving your order.
2. Return Authorization: You will receive a Return Authorization (RA) number and instructions on how to return your item.
3. Pack and Ship: Pack the item securely and include your RA number. Return shipping costs may apply unless the return is due to our error.

4. Refunds

• Refunds will be processed within 3 days  of receiving your returned item.
• Refunds will be issued to the original payment method used at the time of purchase.
• Shipping costs are non-refundable, except in cases where we made an error.

5. Exchanges

• If you wish to exchange an item for a different size or color, please follow the return process above. Once we receive your returned item, we will ship out the exchange at no additional shipping cost.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 1 days with picture at +923045277199 of receiving your order. We will arrange for a replacement or refund at no extra cost to you.

7. Contact Information

If you have any questions about our Returns and Refund Policy, please contact us at:

• Email:” info.Digtalcartonline.gamil.com 
• Phone: +923045277199
• Address: Commercial Plaza#1 Main Madhali Road Jeewan City Sahiwal 

Thank you for shopping with us! We appreciate your business and are here to help if you need assistance.