Frequently Asked Questions (FAQs)
General Questions
1. What categories do you offer?
We offer a variety of categories, including:
- Health and Beauty
- Men and Women Fashion
- Home and Lifestyle
- Grocery and Pet Foods
- Mother and Baby Products
2. How can I create an account?
You can create an account by clicking on the “Sign Up” button on our homepage and following the prompts. This will allow you to track your orders and save your preferences.
Health and Beauty
3. Are your health and beauty products safe to use?
Yes, we prioritize quality and safety. We source our products from reputable brands and ensure they meet industry standards.
4. Can I return opened beauty products?
For hygiene reasons, opened or used beauty products cannot be returned. Please check our Returns and Refund Policy for more details.
Men and Women Fashion
5. How do I choose the right size?
We provide a size guide on each product page. If you have any questions, feel free to contact our customer service for assistance.
6. What if I receive the wrong item?
If you receive the wrong item, please contact us within 1 days of delivery, and we will arrange for a replacement at no extra cost.
Home and Lifestyle
7. Do you offer international shipping?
Yes, we offer international shipping to select countries. Please check our Shipping Policy for more details.
8. Are the home and lifestyle products eco-friendly?
We strive to offer a selection of eco-friendly products. Look for eco-labels or check product descriptions for more information.
Grocery and Pet Foods
9. How do you ensure the freshness of grocery items?
We work with trusted suppliers and monitor our inventory closely to ensure that all grocery items are fresh and within their expiration dates.
10. Can I return food items?
Yes, but be careful for health and safety reasons, we cannot accept returns on opened food items. Please refer to our Returns and Refund Policy for more details.
Mother and Baby
11. Are the baby products safe for my child?
Yes, all our baby products meet safety standards and are sourced from trusted brands. Always follow the manufacturer’s guidelines for use.
12. What should I do if a product is defective?
If you receive a defective item, please contact us within 1 Day Along defective pictures of delivery, and we will arrange for a replacement or refund.
Ordering and Shipping
13. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on the carrier’s website.
14. What payment methods do you accept?
We accept various payment methods, including credit/debit cards and online payment services.
15. Do you accept "EasyPissa" and " Jazzcash" Payment?
Yes, We accept EasyPissa" and " Jazz cash" Payment with Screen Shot of payment on our WhatsApp:, +923045277199. Please check our Payment Policy for more details.
Contact Us
16. How can I contact customer service?
You can reach our customer service team via email at "Info.digitalcartonline@gmail.com or by phone at +923045277199. We’re here to help!